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 The more interesting research was around pickup and drive-in. I looked at experiences from brands such as McDonald's, Domino's, and Starbucks to understand how pre-orders, pickup identification, drive-through interactions, and physical collection were handled.
 I also investigated how the existing POS system would interact with the new product, particularly around billing and accounting, because a good experience would be meaningless if it created operational friction behind the scenes.","absoluteBoundingBox":{"x":28441.0,"y":1877.0,"width":327.0,"height":396.0},"isolatedAbsoluteRenderBounds":{"x":28441.140625,"y":1882.7099609375,"width":323.681640625,"height":387.650146484375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,41.0]],"size":{"x":327.0,"y":396.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.017728365957737,"g":0.017728365957737,"b":0.017728365957737,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"For the customer-facing experience, I studied existing food ordering applications because users already had established expectations around browsing, ordering, payments, and tracking.
\nThe more interesting research was around pickup and drive-in. I looked at experiences from brands such as McDonald's, Domino's, and Starbucks to understand how pre-orders, pickup identification, drive-through interactions, and physical collection were handled.
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