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I evaluated workflows, interaction patterns, and system consistency to understand what was actually breaking down.

At this stage, the temptation was to fix visible issues quickly. But surface-level improvements would only mask deeper problems. I chose to focus on understanding user behavior and validating the patterns identified in the audit. Over a span of a few weeks, I combined product analytics with user interviews across HRs, managers, and employees. This helped uncover where users dropped off, how they navigated workflows, and why they relied on support. In parallel, I did some secondary research to understand more about the competition and similar products in the market, their patterns, pros and cons. 

Grounded the design system in established frameworks like Brad Frost’s Atomic Design, and studied mature systems such as Material Design 3, Salesforce Lightning Design System, and Uber Base Web to understand how large scale products structure components, tokens, and interaction patterns. Additionally, explored frontend frameworks like Bootstrap and Tailwind CSS to align design decisions with development constraints and improve implementation feasibility.","absoluteBoundingBox":{"x":10203.0,"y":1891.0,"width":640.0,"height":396.0},"isolatedAbsoluteRenderBounds":{"x":10203.1396484375,"y":1896.7099609375,"width":637.421875,"height":387.860107421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,41.0]],"size":{"x":640.0,"y":396.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.017728365957737,"g":0.017728365957737,"b":0.017728365957737,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I conducted a structured UX audit across the product. I evaluated workflows, interaction patterns, and system consistency to understand what was actually breaking down.

At this stage, the temptation was to fix visible issues quickly. But surface-level improvements would only mask deeper problems. I chose to focus on understanding user behavior and validating the patterns identified in the audit.\n\nOver a span of a few weeks, I combined product analytics with user interviews across HRs, managers, and employees. This helped uncover where users dropped off, how they navigated workflows, and why they relied on support. In parallel, I did some secondary research to understand more about the competition and similar products in the market, their patterns, pros and cons. 

Grounded the design system in established frameworks like Brad Frost’s Atomic Design, and studied mature systems such as Material Design 3, Salesforce Lightning Design System, and Uber Base Web to understand how large scale products structure components, tokens, and interaction patterns. 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Inconsistent UI, unpredictable flows, poor scalability and a lot of fiction points.","absoluteBoundingBox":{"x":10203.0,"y":1069.0,"width":640.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":10203.419921875,"y":1074.7099609375,"width":626.4541015625,"height":101.650024414062},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,41.0]],"size":{"x":640.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.017728365957737,"g":0.017728365957737,"b":0.017728365957737,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I joined as the senior product designer on an HRMS platform used by multiple organizations to manage attendance, payroll, requests, and employee workflows.\n\nOn paper, the product was solid. In reality, it was functionally complete but experientially broken. 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 Perk HRMS had features. It had clients. It worked. But underneath, something was off, users struggled to complete basic tasks, support tickets kept rising, and teams relied more on workarounds than the product itself.
 That’s where I stepped in.","absoluteBoundingBox":{"x":10203.0,"y":438.0,"width":640.0,"height":154.0},"isolatedAbsoluteRenderBounds":{"x":10203.0,"y":443.709991455078,"width":594.8701171875,"height":145.649993896484},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,189.0]],"size":{"x":640.0,"y":154.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.017728365957737,"g":0.017728365957737,"b":0.017728365957737,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,4,4,4,4,4,4,4,4,4],"characters":"Most products fail loudly. This one didn’t.
\nPerk HRMS had features. It had clients. It worked. But underneath, something was off, users struggled to complete basic tasks, support tickets kept rising, and teams relied more on workarounds than the product itself.
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